Members Help

We will endeavour to respond to any problems experienced with our site within 24 hours. Please be patient, we will do our best to rectify any problems quickly. How do I Become a member? Click the 'Register button' below or on the home page. Choose a username, your username must be at least 5 characters and may contain letters of the alphabet &/or numbers & some other characters are accepted. Register Now   Then complete the form with your details. Did not receive your password automatically? Click the forgot password link: Password It will be resent to your email address. If this fails: Click the 'help link' below or the "contact us' link below or on the home page. Some antispam software or browser settings on your computer or internet security program may have blocked it. Please contact us to get your password! Contact Us I am a member and cannot login! Click on the 'Trouble logging in' or 'Forgot Password' link below or on the home page. This site is best viewed on Internet Explorer 5 and above. Password I cannot see all of the website on my computer or a page does not load correctly! Our website is optimised for Internet explorer 5 & above. It may not operate effectively on other browsers. Your Browser can easily be upgraded to current one by visiting Microsoft.com and downloading the latest version, this is free. Internet Explorer Download  If problems persist, please contact us for help. We should normally be able to answer within 24 hours I am a member and cannot purchase or lay-by items! There may be a problem with your card number or our merchant facility may be temporarily down - please contact us directly via home page - 'contact us' link or send payment by regular mail or Contact us. Do we keep any credit card details on the website? No definitely not! We transfer our members to our Bank's (Westpac) recommended secure site "securepay" for all credit card payments. We only receive an approval or denial from them. My credit card payment has been rejected? Our credit card facility is designed for Australian Citizens for use within Australia, where you are covered by Australian Banking regulations & the Department of Fair trading guidelines. I am an international buyer wishing to pay using my credit card? Our credit card facility is designed for Australian Citizens for use within Australia. Please use the payment facility offered by Paypal, which is an eBay company. Our username for payments is: ejewelstore@optusnet.com.au Why do you charge GST (Goods & Services Tax)? GST is only applicable to Australian Buyers. INTERNATIONAL BUYERS ARE GST FREE (because the goods are not for use within Australia). We pay GST & Import Duties upon entry into Australia & have to pass this on to the Australian Consumer by Australian Law. We are an Importer & Exporter of Fine Jewellery. Any problems not covered here - Please Contact us: Contact Us   Email: customerservices@ejewelstore.com Return to members Home-Page